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CRM Research Center

Your source for the latest CRM (customer relationship management) software news, opinion, product comparisons and reviews.

CRM News
Upcoming Salesforce.com release adds real-time chat capabilities
Salesforce.com, which has placed ample emphasis on its Chatter social networking application, will actually begin providing real-time chat...
SAP lays out cloud strategy post-SuccessFactors deal
SAP announced a broad set of plans to become a player in cloud computing, spanning from a "loosely coupled suite" of business applications to data...
Microsoft mobile CRM clients may mean more productivity
The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and...
Upcoming Microsoft CRM clients may mean more productivity
The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and...
Boston buzzes over start-ups at freebie-heavy WebInno
Nothing gets people excited about technology start-ups like freebies, and there were plenty for the taking at Tuesday night’s Web Innovators Group...
Cloud-based IT services
It is easy to suggest that one of the leaders of the first wave of public cloud computing was salesforce.com. A few years ago, the Salesforce CRM...
Enterprises extend more business apps to employee smartphones
Roughly 75% of senior IT executives plan to make internal applications available to employees on a variety of smartphones and mobile devices,...
The challenges of cloud security
Some IT execs dismiss public cloud services as being too insecure to trust with critical or sensitive application workloads and data. But not Doug...
The New Data Center Archive
The New Data Center Archive